Front of House Leader – Bristol, Baldwin Street

Front of House Leader

Full time 35 hours per week

Job location: 42-46 Baldwin Street, Bristol BS1 1PN GBR

What we’re looking for

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams. They protect the standards and spirit of Pret, keeping standards and spirits high, and keep our teams and customers happy.

When the shop gets busy, so do they; they roll up sleeves on the coffee machine (with training, of course) or immerse in the figures and spreadsheets.

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
• Experience needed: lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

We offer

• Hourly rate £15.35 (inclusive of mystery shopper bonus)
• After initial training, earn an extra £5 per hour for any shift started between 3‑5 am
• 28 days annual leave (pro‑rata if part‑time)
• Pension scheme
• Life Assurance at 3x annual salary & virtual GP
• Healthcare cash plan
• Free food and drink while you’re working
• Club Pret Membership (50% off food and up to 5 free Barista‑made drinks a day)
• Loyalty award after 5, 10, 15, 20 years’ service
• Regular rewards and recognition for amazing standards
• Marketplace discounts on shopping, travel, fitness, dining, tech and more
• Flexible working hours
• Comfy free shoes to wear on shift

We also offer

• Individual ways to grow: fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities.
• Diversity and belonging: everyone is welcome and valued.
• Pace and variety: fast paced work with lots of variety.
• Community and purpose: we support The Pret Foundation and other initiatives.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

The interview journey

• Initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team.
• Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.

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