Overview
Reputation is a modern AI-driven SaaS company that helps organizations measure, manage, and scale their real-time reputation performance across all customer feedback channels. We partner with Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. We are an equal opportunity employer committed to diversity and inclusion.
The Role
The Reputation Sales Development Representative (SDR) holds an important position at the top of the sales funnel. The SDR is often our customer’s first experience with Reputation, so you will need to make a great first impression to qualify leads and determine appropriate next steps. You will act as a strategic, insight-led operator, combining deep account research, AI-powered workflows, commercial thinking, and high-quality outreach to identify, engage, and qualify high-value opportunities.
Responsibilities
- Conduct deep account and persona research to identify high-potential opportunities.
- Use AI tools and workflows to enhance prospecting, personalization, and productivity.
- Develop insight-led outreach across email, phone, and social channels.
- Qualify inbound and outbound opportunities with a strong focus on business value and fit.
- Partner closely with Account Executives to build and progress pipeline strategically.
- Continuously test and refine messaging based on performance and feedback.
- Maintain accurate and structured data in CRM (e.g., Salesforce).
- Perform additional duties as assigned.
Qualifications
- 1+ years in a customer-facing or sales-related role (SaaS experience a plus, not required).
- Strong written and verbal communication skills.
- Ability to think commercially and prioritize effectively.
- High level of curiosity and learning agility.
- Comfort using (or willingness to learn) AI tools and modern sales technologies.
- Structured, disciplined approach to work and time management.
- Ownership mindset with a bias toward action.
- Experience using Salesforce or other CRM systems.
Where You’ll Connect & Collaborate
Your main HQ is in Liverpool, UK, with a hybrid schedule. You’ll typically join in person on certain days and work from home the rest of the week. The company also maintains offices in Scottsdale, AZ; Lehi, UT; San Ramon and San Jose, CA; Hyderabad, India; and Liverpool, UK.
Benefits & Perks
- Fully funded private medical insurance for you and your family.
- Life insurance at 4x annual salary.
- Company-funded Medicash plan for employees and dependent children.
- Employee Assistance Programme (EAP) for mental health and wellbeing.
- 21 days of paid annual leave plus UK bank holidays, plus 6 extended company holidays for wellness.
- Cycle to Work, Home & Tech schemes.
- Pension scheme with Scottish Widows via salary sacrifice.
- Employee Resource Groups (ERGs) for belonging and shared experiences.
- Free on-site car parking at the Liverpool office and free snacks/drinks.
- Lunch allowance via Deliveroo on core days when working from the office.
- Gym membership reimbursement up to £20 per month.
- Opportunities to contribute to giveback and cultural activities.
- Mortgage advice service with access to experts.
Equal Opportunity
We are proud to be an equal opportunity employer and value diversity. We are committed to a workplace free from discrimination and encourage applicants from all backgrounds to apply. We may collect personal data as part of our candidate privacy notice. Applicants only – no third-party agency candidates.
About Reputation
Reputation, founded in Silicon Valley in 2013, is the industry’s sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere. This market leadership is supported by significant funding from top-tier firms and trusted by a wide range of partners. Reputation emphasizes growth, feedback, and performance while offering a flexible hybrid work environment.
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