Part-Time Guest Experience Ambassador

No two days are the same at Hampton by Hilton Edinburgh Airport. The Guest Service Agent supports a diverse team by ensuring an exceptional guest experience from check‑in to check‑out.

Benefits

• Hourly Rate of £12.91 per hour
• Smart uniform provided
• Free and healthy meals while on duty
• Grow your career!
• Personal development programmes to support your career growth
• Corporate Responsibility programmes – find out what and how we are doing https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts – Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free parking
• Guest Experience Day – 1 night stay with dinner and breakfast after probation
• Short-term accommodation to support relocation from other UK areas
• Modern and inclusive Team Member areas

Schedule

Part‑time – 24 hours per week.

Roles and Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check‑in/out, and complete audit procedures, as required.
• Keep the Guest Service Manager fully aware of any relevant feedback from guests and/or other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximise room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
• Follow company brand standards.
• Assist other departments as necessary.

Qualifications and Experience

• Previous experience in a customer‑focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Calm, efficient and organised with great attention to detail.
• Ability to multi‑task while maintaining a positive attitude when working with a guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

Additional Desired Capabilities

• Previous experience in cash handling.
• Front‑office/concierge experience in the hotel, leisure and/or entertainment sectors.
• Conflict resolution experience.

Job Category

Guest Services, Operations, and Front Office

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