Learning Disabilities – Support Worker

About the job Learning Disabilities – Support Worker

Job purpose:

• To enable service users with individual needs to improve their quality of life and be part of their communities.
• To promote independence, wellbeing, rights, responsibilities and choice among service users.
• To provide day to day care and support to enable the individuals who use our services to live as independently as they wish.

Key accountabilities

• Quality – To maintain a high level of quality in service provision by:
  • Meeting quality expectations and agreed performance criteria
  • Participating and utilising management information and information collection systems as appropriate.
  • Contributing to the continuous improvement of the service.
• Own Development – To continuously review own performance and development needs to assist growth and development by:
  • Participating in open two-way dialogue during Performance Management meetings agreeing own task and development objectives and reviewing these and overall performance against the competency framework and skills profile for the Support Worker role.
  • Participating in training and other development opportunities as agreed with your line manager.
• Health and Safety & Risk Management – To ensure a safe working environment for self and colleagues by:
  • Ensuring good standard of housekeeping is maintained in own area
  • Ensuring risk assessments are completed when appropriate
  • Taking personal responsibility for own safety e.g. reporting concerns, ensuring appropriate vaccinations and eye tests etc. are obtained
  • Complying with all H&S policies and procedures including serious untoward incidents and accident reporting
• Compliance – To ensure compliance with internal and external standards and codes of conduct by:
  • Meeting all regulatory requirements
  • Comply with our Code of Conduct, policies and procedures
• Miscellaneous – To undertake any other duties reasonably requested by the line manager.
• Service Users – To proactively deliver a high quality/person centred service provision that meets the needs of service users by:
  • Supporting individuals with their personal care, which may include skin care, bathing or showering, shaving, oral care, intimate care and continence (including management of bladder and bowels), dressing/undressing and hair care.
  • Supporting individuals with housekeeping duties, such as cooking, cleaning, laundry, ironing, washing dishes and running errands; carrying out these tasks in full when individuals are unable to do so.
  • Promoting peoples rights and responsibilities
  • Working as an effective member of the team
  • Providing advice and information for service users and others where appropriate
  • Delivering agreed support packages to quality standards
  • Liaising with external professional groups e.g. GPs, Social Services, etc.
  • Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
  • As appropriate, supporting services users to take their prescribed medication on time assisting them where necessary
  • Ensuring full risk assessments and risk management is delivered effectively.
  • Ensuring that work is undertaken in line with Health and Safety requirements
  • Assisting the facilitation of effective care pathways
  • Supporting individuals to achieve goals and objectives as set out in their care/support plans
  • Supporting and enabling individuals to access community based services and facilities
• Service Support – To assist in the implementation, development and delivery of the service by:
  • Participating in the induction of new colleagues when required.
  • Delivering all tasks on time and to agreed quality standards
  • Participating in the service user reviews with line manager or other colleagues.
• Service Development & Quality – To work collaboratively to develop the service by:
  • Ensuring the service and the wider organisation of ours is represented in a professional manner at all times.
  • Proactively contributing to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
  • Ensuring day to day delivery of service provision embeds and extends our person centred approach.
• Empathy and Support – To provide empathy and support to service users by working with service users in a person-centred way, to meet needs, personal goals and aspirations
  • Encouraging service users to achieve their potential
  • Promoting independent living through service users personal choice, advocacy and support
  • Taking account of the views of service users families, carers and significant others.
• Sector Quality Standards – To ensure all services are delivered in accordance with recognised standards by:
  • Ensuring all services are delivered within CQC and/ or Supporting

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