Resident Experience Assistant – Birmingham – £30,000 per annum
My client, a globally established and leading Real Estate Agency, is currently seeking a Resident Experience Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham comprising 667 apartments.
You will be providing support to the onsite property management services team in the delivery of a high-quality service for the benefit of clients and tenants. The team along with yourself will be responsible for all front-of-house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Everything that is delivered should be done with the residents at the forefront of your mind and as the Resident Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Provide first-class customer service to residents, being the first point of contact for all residents and visitors.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organise and host monthly residents’ events and initiatives to enhance the community feel of the scheme.
- Engage with residents and facilitate any resident-led events as well as quarterly meet and greets.
- Manage amenity space hiring.
- Respond to rental enquiries, schedule and conduct scheme tours/viewings, and agree offers.
- Complete all applicant vetting.
- Ensure marketing portals remain up to date at all times.
- Organise and run tenant services via third parties and in-house.
- Ensure up-to-date resident communication via various channels including social media.
- Seek special offers and discounts for residents from local businesses.
- Create a community feel through communication, events and innovations.
- Act as first point of call for residents to report maintenance issues.
- Co‑ordinate all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Organise minor works between tenancies to maintain first‑class presentation of apartments.
- Complete check‑in and check‑out reports; determine deposit returns.
- Carry out mid‑term inspections.
- Chase arrears and report.
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are met across the development.
Skills and Experience Required
- Strong customer service/receptionist background.
- Ideally experienced arranging events.
- Positive, can‑do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy – predominantly Instagram.
- Experience using Canva or similar basic editing tools.
- Experience in undertaking viewings would be an advantage.
Salary: £30,000 per annum
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