SaaS Customer Support Lead — Hybrid, Brighton

Company: Avanti Recruitment
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Job Description:

Avanti Recruitment in Brighton is seeking a Customer Support Lead to spearhead and enhance its customer support capabilities. In this player-manager role, you will lead a team of Customer Support Executives while remaining hands-on in resolving customer issues and improving overall service quality.

The ideal candidate will have a strong background in SaaS customer support, excellent leadership skills, and a focus on delivering exceptional customer experiences. The position offers 25 days annual leave and a hybrid working model.

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Posted: June 2nd, 2026