Receptionist – Front Of House – Truly Glasgow

Who We Are

Truly Dental is a modern dental company operating across Ireland, the UK, and the UAE, dedicated to high-tech, compassionate, quality dental care. At our Truly Glasgow clinic.

Our Impact – Fast Facts

• Flagship network covering Ireland, the UK & UAE.
• 30+ treatment rooms at a major Dublin site (indicative of the network’s capacity and scale).
• On-site lab & digital radiography/CBCT enabling timely diagnostics and treatment.
• Extended opening hours (Mon-Sun) to maximise patient access in city-centre and regional sites.

Purpose of the Vacancy

As a Front of House Team Member at Truly Glasgow, you will be the welcoming first point of contact for patients and play a key role in delivering five-star service, supporting appointment flow, patient check-in/out, phone and inbox management, and helping ensure that clinical teams can deliver outstanding care.

Key Responsibilities

• Warmly greet, welcome, and check in/out patients; provide clear, empathetic information at all times.
• Manage a multiline phone system and high-volume inbox/queries; prioritise between in-person and remote patient needs.
• Schedule, reschedule, and confirm appointments; coordinate with clinical teams to optimise diaries.
• Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
• Generate billing statements, process payments, reconcile daily cash takings, and handle deposits/clerical handoff as required.
• Operate clinic software (training provided; network uses EXACT practice management system) and adhere to data-protection protocols.
• Support changeover periods and occasional weekend shifts as required; collaborate with the team to maintain service across full opening hours.
• Uphold Truly’s hospitality standards and contribute actively to a friendly, cooperative team culture.

Requirements – Competencies & Skills

Education

• Secondary education required; vocational/admin qualification is an advantage.

Experience

• Minimum 1-2 years in front-of-house or reception roles; dental or hospital reception experience strongly preferred.
• Proven success in high-volume, customer-facing environments.

Knowledge & Skills

• Experience with multiline phone handling, appointment scheduling, billing, and cash reconciliation.
• Proficient or willing to learn clinic practice management systems (EXACT experience is a plus).
• Strong multitasking, organisation, and attention to detail in a busy setting.
• Excellent spoken and written English; able to communicate clearly and empathetically with patients from diverse backgrounds.
• Comfortable working closely with clinicians and senior specialists; professional discretion and awareness of GDPR/data protection requirements.

Core Competencies

• Patient-centric service & empathy
• Stress tolerance & prioritisation in a high-volume environment
• Teamwork & cross-functional coordination
• Accountability & reliability (punctuality, accuracy of cash/records)
• Learning agility (adapting to systems & processes)

What We Offer

• Attractive part-time terms and salary for the right candidate; overtime paid as applicable.
• Career progression opportunities: admin support, training, and guidance in a fast-growing dental network.
• A fun, modern working environment with up-to-date dental software and processes.
• Training on the EXACT system for the successful candidate to support your growth in the role.
• Flexibility and variety: part-time hours, weekend shifts, opportunity to support across clinic flow and service.

Important Details Before Applying

• Full-time role based at Truly Glasgow, 89 Dunlop St, Glasgow G1 4ET, UK.
• Shift pattern will involve rotation across early/late appointments to meet clinic hours; exact schedule to be agreed.

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