Mobile Support Host

Role Purpose

The Mobile Support Team Member is a flexible, highly adaptable, service‑driven professional who provides front‑of‑house and workplace support across multiple sites. They deliver outstanding customer service and ensure a consistent, high‑quality workplace experience, regardless of location.

What You’ll Be Known For

• Acting as a confident, professional and welcoming first point of contact across multiple sites.
• Delivering outstanding customer service while creating positive and memorable experiences.
• Quickly adapting to different environments, teams and client expectations.
• Building rapport with colleagues and clients, even in short timeframes.
• Ensuring every arrival, interaction and farewell is seamless and professional.

Flexibility & Adaptability

• Adapting to different workplace setups, systems and team structures.
• Supporting a variety of roles including reception, concierge, workplace services and assisting with FM duties.
• Being flexible with working hours, including varying start and finish times.
• Embracing change and remaining calm, positive and solution‑focused.

Travel Requirements

• Required to travel regularly between sites, sometimes at short notice.
• Travel across the North region is essential, including occasional support as far as Scotland.
• May be required to stay overnight for long travel distances or early start times; accommodation and travel arrangements will be organised and funded by Signature.
• Confidence and comfort using public transport is essential.

Travel Guidelines

• Travel within a 1‑hour commute from your home location, by any mode of transport, is considered your standard commute and is self‑funded.
• If you are required to travel beyond 1 hour, Mitie Signature will cover all additional travel costs and pay for additional travel time beyond your usual 1‑hour commute.

Driving Service Excellence

• Deliver services in line with SOPs, SLAs and KPIs across all sites.
• Maintain consistency in service quality regardless of location.
• Identify and address service gaps quickly and effectively.
• Take ownership of tasks and ensure nothing is missed.
• Support a culture of continuous improvement.

Workplace Operations

• Act as front‑of‑house support, including visitor management and reception duties.
• Manage visitor systems and support access processes.
• Support meeting room setups, events and workplace activities.
• Conduct floor walks and identify any issues requiring attention.
• Liaise with on‑site teams, contractors and service providers.
• Support mailroom, admin and workplace coordination tasks when required.

Safety, Compliance & Professional Standards

• Work safely and in line with Mitie QHSE policies at all times.
• Report incidents, risks or near‑misses promptly.
• Support emergency procedures and site compliance requirements.
• Maintain professional presentation and behaviour in every environment.

SIA Licence & Clearances

• Require a valid SIA licence (or willingness to obtain one).
• Expected to operate within a front‑of‑house security environment, balancing service with safety.
• Required to complete and maintain any site‑specific clearances, including background and security screening, client‑specific compliance checks and any additional training.

Who Will Thrive In This Role?

This role is perfect for someone who is adaptable, energetic and thrives on variety. You might come from hospitality, retail, corporate reception, aviation, events or another customer‑focused environment.

You Will

• Deliver outstanding customer service naturally.
• Be confident, approachable and professional.
• Adapt quickly to new environments and teams.
• Be flexible with travel, locations and working hours.
• Stay organised and calm in changing situations.
• Take ownership and responsibility for delivering high standards.
• Enjoy working in a fast‑paced, varied role.

Essential Requirements

• Willingness to travel regularly between sites.
• Flexibility with start and finish times.
• Ability to work across different locations on a day‑to‑day basis.
• Strong communication and organisational skills.
• Computer literacy (Outlook, Teams, Word, etc.).

What You’ll Receive

• Guaranteed 40 hours per week.
• All travel over a 1‑hour radius from your home will be covered by us.
• Exposure to multiple high‑profile workplaces and clients.
• Opportunities to develop skills across different environments.
• Career progression within Mitie Signature.

Living the Signature Values

• Trustworthy – We lead with integrity. We do what we say we will. We create confidence through consistency.
• Helpful – We go beyond expectations. We collaborate. We make a positive difference every interaction.
• Spirited – We bring energy, pride and passion to our work. We celebrate success and lift each other up.
• Pioneering – We embrace innovation. We seek smarter ways of working. We continuously evolve to stay exceptional.

Benefits & Support

• Virtual GP and video or phone access for you and your household.
• Salary Finance scheme – access a portion of earned pay before payday.
• Flexible benefits platform (Choices) – customise benefits such as dental insurance, dining cards, coffee clubs and technology purchases.
• MiDeals – access discounts from well‑known retailers, gyms and more.
• Cycle‑to‑work scheme.
• Life cover – greater of your equivalent annual salary or £10,000 minimum.
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan (free shares may be awarded).
• Mitie Stars recognition and cash prizes.
• Training and development resources.

Equal Employment Opportunity

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing us at (email protected).

Apply Now

• Apply now and join our Mitie team.

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