We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity
If you know Revenues and Benefits inside out — and you thrive on accuracy, legislation, and delivering real outcomes — this is your opportunity to step into a high-impact OnDemand role with Civica. We’re looking for experienced professionals who can confidently manage Revenues, Housing Benefit, or Financial Assessment work.
Responsibilities
As a Revenues, Assessments, Property Inspection or OnDemand Officer, you’ll play a vital role in supporting Local Authorities to deliver accurate, compliant, and customer-focused financial and benefits services. You’ll be at the heart of Revenues and Benefits operations, helping customers understand their liabilities, entitlements, and payment options while ensuring all work aligns with legislation and best practice.
- Assessing and processing Housing Benefit & Council Tax Support claims
- Managing Council Tax & Non‑Domestic Rates billing, recovery & enforcement
- Handling overpayments, refunds & payment arrangements
- Preparing cases for court or tribunal
- Responding to customer and stakeholder queries with clarity & confidence
- Ensuring compliance with legislation, policy & DWP guidance
- Identifying irregularities and escalating appropriately
Requirements
- Minimum 3 years’ experience in Revenues and/or Benefits
- Strong working knowledge of relevant legislation
- Confident decision‑maker (liability, recovery, overpayments, arrangements)
- Excellent communication skills — written & verbal
- Comfortable handling complex queries and sensitive situations
- Highly organised, accurate, and deadline‑focused
- Strong IT skills and experience using online processing systems
Bonus Points For
- IRRV qualification
- Multi‑system processing experience
- Experience supporting or mentoring colleagues
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.
Why You’ll Love Working with Us
As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
Benefits
Time Off & Work-Life Balance
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
Financial Well‑being & Security
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long‑term illness.
- Life Assurance – 4x salary tax‑free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee‑led communities.
- Bounty Bonus – Refer a friend & get rewarded.
Equality & Inclusion
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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