Location: Nottingham(Office-based)Pay: £13.50 per hour + holiday pay accrualDuration: 3 months with possibility of extensionHours: 37.5 hours per week, rota basisMonday to Friday: 8am-4pm and/or 12pm-8pmSaturday: 9:00am-5:00pm, 2/4 Saturdays per monthRequirement: Valid DBS certificateStart: Immediate availability essential
About the Role
We’re looking for a personable, proactive, and adaptable Customer Service Representative to support the day‑to‑day processing of visa applications and renewals. You’ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You’ll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We’re Looking For
You’ll thrive in this role if you have:
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressureA can‑do attitude and willingness to go the extra mile
- Experience working in a fast‑paced, collaborative environment
- Strong communication skills and a patient, supportive approach
A valid DBS certificate is required as part of the screening process.
Interested?
Please get in touch as soon as possible for more information. You’ll be joining a supportive, hardworking, and friendly team.
#J-18808-Ljbffr…