Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first class concierge style service that reflects the environment expected by our client’s community.
Overall purpose of the role
To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London.
Personal Profile
Professional and well presented with integrity and a positive and can do attitude. Passionate about delivering exceptional service and take responsibility for your contribution to the team. Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations.
Operational Skills
Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception Services are 07.00 – 19.00, working Monday to Fridays, 40 hours per week.
Responsibilities Client Care
- Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk
- Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon ” and their name once established
- Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey
- Aim to provide an update to any visitors waiting for verification in reception every five minutes
- Welcome and escort guests to meeting rooms, taking coats and luggage as required
- Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
- Continually develop client knowledge and share that information with the team
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately
- Answer calls as per the required standards and deliver messages in a timely manner
- Assist with hospitality duties (required only on some sites)
- Assist with any ad ho c duties as required
Team Work and Communication
- Assist with any ad ho c duties as required
- Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
- Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client.
- Communicate to the Reception Supervisor any new/on going/potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email
- Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations
- Provide assistance according to business needs e.g. lunch, cover annual leave cover etc
- Take part in the cross training program which covers all areas of the department, when available
Personal Presentation
- Maintain a professional, polite and considerate manner at all times
- Adhere to uniform and presentation standards as per the dress policy
Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training.
What can you bring?
- Excellent standard of communication skills, verbal and written
- Excellent working in a team or alone
- Previous experience in a similar role/administration
Working pattern
- Monday – Friday
Benefits
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part time roles, because life doesn’t run on a 9 5 schedule.
- Plenty of time to unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
#J-18808-Ljbffr…