Business Support and Executive Assistant
London Fixed Term Contract – Full Time
On Site
About us
The Fidelis Partnership is a leading privately‑owned, Bermuda‑based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long‑standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The role
The Business Support and Executive Assistant role provides high‑quality, comprehensive executive support primarily to the Head of Underwriting – Energy, as well as up to three additional Heads of Function. The role also delivers lighter‑touch administrative support to the wider functional teams aligned to these senior stakeholders, e.g. the Energy Underwriting desk.
This position plays a critical role in enabling effectiveness of the stakeholders it supports through exceptional organisational capability, sound judgement, and strong collaboration, demonstrating outstanding self‑management and a proactive, solutions‑focused approach.
Key accountabilities
Executive Support
- Act as a trusted first point of contact for stakeholders, managing access, communications, and priorities with professionalism and discretion.
- Provide consistently proactive, responsive, and highly organised support, anticipating needs and managing competing demands effectively.
- Own complex diary management, including scheduling, gatekeeping, and forward‑planning to optimise stakeholders time.
- Anticipate and track key deadlines, deliverables, and obligations, ensuring stakeholders are briefed and supported in meeting them.
- Attend meetings as required, capturing actions and decisions, and proactively managing follow‑up to ensure timely completion.
- Manage inboxes where required, including prioritisation, drafting correspondence, summarising documents, and escalating matters appropriately.
- Manage incoming and outgoing communications, including calls, emails, reports, and written correspondence.
Wider Team & Business Support
- Own meeting management end‑to‑end where required, including scheduling, agenda circulation, minute‑taking, action tracking, and follow‑up against agreed deadlines.
- Arrange complex travel itineraries, bookings, meetings, and transfers, ensuring seamless travel and adherence to internal travel processes.
- Ensure all travel is accurately recorded in the travel tracker and that required processes and approvals are followed.
- Process expenses and invoices accurately and promptly, ensuring compliance with internal policies.
- Provide administrative support to designated functional teams on a lighter‑touch basis, as required.
- Establish and maintain effective working relationships with key internal stakeholders, acting as a collaborative and reliable partner.
- Work closely with EA and Assistant peers to coordinate meetings, projects, deadlines, and shared priorities.
- Identify opportunities to improve administrative processes, systems, and ways of working to enhance efficiency and effectiveness.
- Provide cover for peers during periods of leave or sickness, ensuring continuity of support.
- Be available for on‑call support during peak periods or urgent situations, as required.
Skills & experience
- Experience in a similar role or corporate environment.
- Experience working with MS Office (Outlook, Word, Excel, Powerpoint).
- Discreet and trustworthy when handling confidential information.
- Excellent oral and written communication skills.
- Proactive and able to take initiative to anticipate needs and solve problems.
- Understanding of operational systems and processes to facilitate efficient workflow.
Diversity, Equity & Inclusion
- Insofar as possible, we aim to ensure the composition of our workforce reflects the make‑up of the local community.
- We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes.
- This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups.
- We aim to maintain a focus on equal opportunities across all stages of hiring process.
- We measure and minimise the pay gap where possible.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
The Leader in Bespoke & Specialty insurance
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