Shift Supervisor

Overview

Zapp is a premium convenience retail platform based in London. We were founded in 2020 with the vision to disrupt the convenience retail market by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

Role: Shift Supervisor

Location: London, England, United Kingdom

Salary: £33,000 per annum + potential overtime

Job Purpose

• Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and are a key driver of Zapp’s growth.
• To be successful in this role, you will need a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.

Main Accountabilities And Responsibilities

• Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team
• Ensure customer orders are correctly prepared whilst being aware of the SLAs and KPIs the store operates
• Own stock management – from inbounding and putaway to cycle counting
• Provide end of shift reports to the next incoming Shift Manager
• Check staff resourcing ahead of time and resolve any issues
• Ensure correct attendance management procedures are followed when issues arise
• Practice Health & Safety as a high priority
• Manage and report on performance during the shift – including escalation of issues
• Liaise with the Store Operations Manager regularly to discuss performance improvements

Skills, Experience And Attributes

• Previous experience managing front line operations teams while meeting demanding performance standards
• Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments)
• Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success
• The ability to confidently and independently lead shifts
• Strong problem-solving and organisational skills
• Flexibility to be available for morning, daytime and night-time shifts

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Retail

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