Tesco UK • Exeter • Permanent • Working hours 36.5 • Apply by 31-May-2026
Availability Window
Sun 14:30-23:00; Mon 05:30-12:00; Wed 05:30-14:30; Thu 11:00-20:00; Fri 14:30-23:00; Sat 14:30-23:00. Availability windows indicate the times you can be scheduled.
Pay
Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours each week, with the option to work fewer hours (minimum 12).
About the Role
As a Shift Leader you will oversee the store, support customers, manage the team, and maintain store performance.
- Work in a fast-paced retail environment
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, ensuring a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Responsibilities
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, completing duty cover, ensuring all decisions made are right for everyone’s safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Keeping the store clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, inclusive of everyone
- Providing great customer service, listening to customers and putting them first
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
Qualifications
- Great role model, always giving thoughtful customer service that ensures every customer’s needs are met
- Strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
- Clear communicator, comfortable with various methods to keep your team well-informed and up to date
- Comfortable taking the lead and overseeing the store in the absence of your manager
- Good decision-maker, flexible and able to handle change, ensuring everything is right for customers and colleagues
- Motivator, inspiring your team to deliver beyond expectations
- Curious, always looking for ideas and opportunities to serve customers, communities, and the planet a little better each day
Benefits
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays)
- Request flexible working from day one
- 10% off and 15% at pay-day weekends (up to £2,000 a year savings via Colleague Clubcard); additional card for family
- Free wellbeing services with a range of resources to support mind, body and life
- Life cover five times your pay and pension with matching contributions up to 7.5%
- Benefits to suit you, choose discounts, shares, cycle-to-work schemes
- Uniform provided and policies to support all life moments
About Tesco
Our vision is to become every customer’s favourite way to shop, serving our customers, communities and planet a little better every day. We believe in diversity, equity and inclusion – everyone is welcome.
Legal and Age Requirements
You must be 18 or over to apply for this role.
We will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves certain areas such as the warehouse, beer, wine and spirits, counters, bakery and driving roles.
#J-18808-Ljbffr…