Customer Service Scheduler

We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast‑paced, team‑focused environment.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro‑rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
• Pension plan (up to 7% employer match)
• Life assurance
• Employee assistance program
• Referral scheme
• Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

What You’ll Do

• Plan and schedule installation workloads to maximise efficiency
• Coordinate appointments and support customer bookings
• Work closely with Field Line Managers to resolve scheduling issues
• Provide administrative support to keep operations running smoothly
• Help identify and resolve potential issues before they impact service

What We’re Looking For

• Strong customer service focus
• Confident using computers and willing to learn new systems
• Proactive, positive attitude with a willingness to learn
• Good organisational and communication skills

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