No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
We are looking for a Customer Envoy. Our Envoys are the face of our business as they travel around their area delivering products whilst maintaining customer relationships. We have 41 branch locations across the UK, as well as across Europe and Asia, which help our customers by ensuring we deliver over 98% of orders next day. And our vending solutions provide customers with access to our products on-site and at a moment’s notice.
What will you do on a normal day?
- Deliver parcels and handle returns within a specific geographical area
- Load, unload, prepare and operate a delivery vehicle
- Identify and visit new customers whilst increasing existing customer spend
- Support the branch warehouse by undertaking any reasonable duties from time to time, including periodic stocktakes.
- Work closely with the Sales team to identify and progress opportunities
What are we looking for?
We’re looking for someone who has the passion and drive to succeed as an individual while having a proactive attitude with good problem‑solving skills. You should enjoy talking to customers and building relationships as well as working as one team and supporting other branch locations within your region as required. A driving license is required for this role.
What’s in it for you?
- Competitive annual leave allowance with annual purchase scheme
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Company bonus
- Cycle to work scheme
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support
Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
Information for Recruitment Agencies: We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible. We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers. Any speculative CVs will be considered our own and we will not pay any agency fees.
Meeting the recruiter: Lorna Parker, MyHR@cromwell.co.uk
Location: Unit 1A and 1B Delta Bank Road, Metro Riverside Park, Gateshead, Tyne & Wear, UK, NE11 9DJ. Working Hours per week: 38. Contract Type: Permanent – Full Time.
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