Senior Scheduler – Facilities Maintenance

About the Role

RG Setsquare is recruiting on behalf of a leading facilities management and public services contractor for an experienced Senior Scheduler to join their busy operations team in Tamworth. This is a step‑up opportunity for an accomplished planner or scheduler looking to take on greater responsibility. You will sit at the heart of a high‑volume, multi‑trade maintenance operation – supervising the planning team, managing workload distribution, and ensuring that responsive and planned repairs are delivered on time, within SLA, and to a high standard of tenant satisfaction.

What You’ll Be Doing

• Supervise and guide a team of planners, ensuring tasks are prioritised effectively and processes are followed consistently
• Oversee workload allocation across the planning team to maintain balance and operational efficiency
• Develop strategies for large‑scale and long‑term maintenance programmes – including cyclical maintenance and refurbishment schedules
• Manage complex scheduling tasks involving multiple trades, high‑volume repairs, and regulatory deadlines
• Ensure optimal use of operatives, subcontractors, and materials to meet both immediate and future demands
• Monitor team KPIs including first‑time fix rates, SLA adherence, and tenant satisfaction – taking corrective action where needed
• Prepare and present performance reports to management, highlighting trends, risks, and areas for improvement
• Act as the key liaison between the planning team, contract managers, and operatives to ensure seamless day‑to‑day communication
• Handle escalated tenant complaints, ensuring timely resolution and a consistently high standard of customer service
• Monitor scheduling efficiency to minimise costs while maintaining service quality
• Provide data‑driven insights to senior management to support operational decision‑making
• Oversee operative rotas and ensure appropriate staffing levels for routine, planned, and out‑of‑hours repairs

What We’re Looking For

• Previous experience in a senior scheduler, senior planner, or planning team leader role within FM, housing maintenance, or a similar repairs environment
• Proven knowledge of helpdesk call processes and works administration
• Strong skills in the planning, prioritisation, and allocation of works to multi‑trade operatives
• Experience supervising or mentoring junior team members and training staff on scheduling processes
• The ability to work well under pressure and manage competing priorities in a fast‑paced, target‑driven environment
• Confidence working with job management, CAFM, or scheduling systems
• Strong communication skills and a solutions‑focused mindset

What’s on Offer

The successful candidate will receive a salary of £30,000 – £32,000 (depending on experience), plus a benefits package including:

• 24 days annual leave plus public holidays
• Life cover equivalent to 1.5x annual salary
• Employee discount shopping schemes across major brands and retailers
• Gym membership discounts and cycle to work scheme
• Holiday purchase scheme
• 2 paid corporate social responsibility days per year
• Broad learning and development opportunities, including professional qualifications and individual training programmes
• Attractive employee referral rewards scheme
• Access to inclusive employee networks
• 24/7 Employee Assistance Programme and mental wellbeing app

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