What we are looking for in you
You’re someone who cares deeply about supporting people and helping them feel safe, valued, and empowered.
You enjoy working alongside customers to create meaningful support plans and help them make positive choices that improve their well-being.
You’re comfortable managing risk, working with partner agencies, and supporting day‑to‑day safeguarding to keep everyone safe.
You build strong, trusting relationships and enjoy connecting customers with their community and new opportunities.
Most of all, you listen with empathy, respect lived experience, and confidently advocate for the people you support.
What you’ll be doing
Play a key role in helping customers create personalised, outcomes‑focused safety and support plans that reflect their own goals, strengths, and aspirations.
Work alongside customers to manage risk in a supportive, empowering way, helping them make positive choices that enhance their wellbeing.
Collaborate with other agencies to ensure their support is truly holistic.
Help with referrals, risk assessments, and everyday safeguarding activities, making sure our customers, colleagues, and our spaces remain safe and welcoming by following best practice and current legislation.
Build strong relationships with customers and community partners, actively engaging with them to help the service grow, thrive, and continually improve.
Support customers to connect with their local community, opening doors to new networks, volunteering roles, learning opportunities, and work that can build confidence and independence.
Be a compassionate advocate for our customers, taking time to understand their lived experiences and recognising them as experts in their own lives.
More benefits of joining
- 22 days annual leave (pro‑rata)
- No bank holidays
- Reward and recognition awards
- Free DBS checks
- Cashback Health plan
- Access to Blue Light Card – membership fees apply
- Ongoing training and development & opportunities to progress in your role through the Orwell Academy
- Wellbeing programme
Person Specification
- GCSE Maths and English (Grade 9‑4 / A‑C or equivalent)
Interview Date: To be confirmed.
Before applying, Orwell is committed to safeguarding and safer employment and the principles of empowerment.
Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply and you will be required to provide the relevant right‑to‑work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.
Equality, Diversity, and Inclusion
We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential.
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