Support Medical Secretary
The closing date is 09 June 2026.
We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial support service to the Trauma and Orthopaedic Department at the Bristol Royal Infirmary. The successful candidate should ideally have a range of secretarial/administrative experience and skills.
The department is fast paced due to the nature of the specialty. The successful candidate will need to be able to demonstrate being a team player and working well in a multidisciplinary team.
They will be working in a busy department with other secretaries and will need the ability to work independently and manage their own workload.
As the successful candidate will be dealing with patients, relatives and other healthcare professionals on the phone/via email, applicants must have excellent communication skills and a courteous and empathetic telephone manner.
The successful candidate will need to have a good working knowledge of Microsoft Office 365. They should also have experience of proofreading and editing.
Main duties of the job
- To support the Senior Medical Secretaries on a day-to-day basis with admin, typing of letters and overseeing of basic tasks
- To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Person Specification
- Qualifications and Training:
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
- Qualified in word processing or audio typing (or equivalent)
- Knowledge and Experience:
- Experience of dealing with the public, both on the telephone and in person
- Excellent Keyboard/Typing Skills
- Clerical / administrative experience
- Previous NHS experience
- Understanding of medical terminology
- Experience as a medical secretary or equivalent
- Skills and Abilities:
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to adapt to use new computer packages and programmes
- Effective organisational skills
- Good IT skills including Microsoft packages
- Good secretarial and audio typing skills
- Supportive
- Respectful
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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