Job Title: Community Liaison Officer
Location: Cambuslang or Edinburgh Park
Salary: £44,000 to £55,000
To develop and maintain relationships in the community in a planned and structured manner. Promote and showcase our activities as part of supporting the significant SPT CAPEX programme (Circa 300+ projects as part of £5bn+ Investment Plan). Work with project teams to develop, consent, and deliver significant infrastructure activities which impact upon local communities throughout Central belt and Southern Scotland. Support wider communication and stakeholder activities and initiatives.
What you’ll be doing
- Develop communication and community relations activities to support and promote project development and delivery programmes.
- Establish, build, develop and review relationships with key stakeholders in the community as identified above.
- Undertake presentations/discussions with community bodies.
- Organise and support events and pro-active communication activities to ensure we are showcasing our activities and communicating our plans to relevant stakeholders (e.g. PR Video, community drop‑in sessions, agricultural shows, gala days etc).
- Responsible for ensuring relevant information is developed and shared via correct medium to our community stakeholders.
- Prepare / draft responses for major projects enquiries and complaints from community/stakeholders.
- Work with project teams and external parties to assess and minimise disruption through pro‑active communications and awareness raising to ensure minimal customer complaints.
- Establish, maintain and develop relations with EnergyNetworks staff from across the business in particular SPD.
- Responsible for ensuring SPT Community Tracker (enquiries and complaints) is updated, providing and managing relevant data for SPT KPI scorecard.
- Preparation of articles (associated with major projects) for internal & external channels and publications – including media, social media, video content etc.
- Responsible for promoting and updating project websites, internal & external web platforms.
- Respond to situations requiring community input (e.g. storms/emergencies) communicating with parties as directed.
- Input to project reviews to ensure lessons learned identified and implemented.
- Oversee the proactive establishment / continuation of positive long term relationships with local communities around key areas of transmission network.
What you’ll bring
- Experience in community relations related roles.
- Strong communications and engagement experience in communities.
- Experience in developing and maintaining internal and external stakeholder networks.
- Proven experience of working in a project related environment.
- Ability to communicate and present information effectively at all levels both verbally and written to internal and external stakeholders.
- Problem‑solving skills – ability to provide sound logical solutions to issues.
- Ability to negotiate with multiple parties and develop satisfactory outcomes.
- Ability to diffuse potential conflict situations with members of the public.
- Appreciation of the key business drivers and the aims of SPT business and how community activities compliment and contribute to these aims.
- Understanding of key business drivers and the external context in which SP is operating.
- Produce management reports and statistics as directed.
- Capability to manage and influence challenging discussions / situations at all levels.
- Ability to manage competing priorities using sound judgement to determine options and solutions.
- Health and Safety knowledge and awareness.
- In broad terms possess knowledge of Net Zero goals – network requirements / implications and resulting impact on communities.
- Full UK Driver’s Licence.
What’s in it for you
- 36 days annual leave.
- Holiday Purchase – perfect your work/life balance with extra annual leave.
- Share Schemes.
- Payroll Giving and Charity Matched Funding.
- Technology Vouchers – save more and spread the cost of your technology purchases.
- Electric Vehicle Schemes – to help you transition to green/clean driving.
- Cycle to Work scheme and Public Transport Season Ticket Loans.
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments.
- Life Assurance (4x salary).
- Access to Savesmart financial wellbeing support.
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and the North West of England. We operate over 4000km of cables and lines that make up the transmission network – connecting infrastructure like wind farms into the electricity system. It is a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. We are investing more than £5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long‑term conditions, mental health conditions, or who are neurodivergent or require pregnancy‑related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If required, the Company will support the employee with the necessary immigration requirements.
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