Part-Time Customer Service Administrator

Part‑Time Customer Service Administrator

Location: Tonbridge, Kent (Free Parking available)

Salary: £13.50 per hour

Benefits: 20 days holiday + bank holidays (pro rata), 1 volunteering day per year.

We’re seeking a proactive and organised Part‑Time Customer Service Administrator to join a team in Tonbridge. This is a varied and rewarding position where you’ll play a key role in supporting customers, maintaining operations, and helping drive business growth.

Responsibilities

• Managing day‑to‑day administrative operations
• Handling customer service enquiries professionally and confidently
• Maintaining accurate records, documentation, and internal systems
• Supporting logistics and operational activities
• Liaising with clients, suppliers, and internal teams
• Contacting existing customers to gather feedback and identify further business opportunities
• Building positive client relationships and encouraging repeat business
• Escalating issues where appropriate
• Opening and closing client files
• Coordinating with accounts to ensure VAT returns are submitted on time
• Supporting credit control responsibilities
• Carrying out any other duties consistent with the role

Qualifications

• Strong organisational and time‑management skills
• Professional communication skills and a confident telephone manner
• Ability or willingness to support bookkeeping and credit control tasks
• Comfortable learning new systems and processes
• Proactive, adaptable, and solution‑driven attitude
• Basic IT knowledge
• Confidence in handling rejection and turning challenging conversations into opportunities

Benefits

• Supportive and friendly team environment
• Flexible, part‑time working arrangement
• Opportunity to build experience across administration, customer service, and operations
• Free on‑site parking
• Generous holiday allowance (pro rata) plus a dedicated volunteering day

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