Hospital Concierge Officer (Bank)
£14.36 per hour
Shifts will be Monday to Friday with varying shift patterns between the hours of 05:30am and 8pm.
We make health happen. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
Responsibilities
- First point of contact to all visitors to the hospital.
- Using scheduling software to identifying Patients/Visitors welcome pathway requirements and facilitating next steps.
- Logging patient arrivals onto hospital system to monitor patient flow and manage any delay or wait times appropriately.
- Direct patients/visitors to the correct hospital departments.
- Room orientation for all Daycase/Inpatients arrivals.
- Keep up to date with hospitals recommended taxi services and hotels to ensure support to hospital visitors.
- Assist International Patients with their inquiries, liaising with the hospital’s international patient centre to secure interpreters.
- Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained.
Key Skills / Qualifications
- Proven experience of delivering customer services to an exceptionally high standard in a private healthcare or luxury hospitality environment
- Front of House/Reception experience
- Great communication skills including conflict resolution
- Passionate about the patients journey
- Strong interpersonal skills with empathetic nature
- Ability to interact with IT scheduling systems while maintaining a high level of personal interaction with patients
- Self‑motivated and proactive when problem solving
- IT Literate
- Excellent organisational skills
Employment Details
Full time, Administration
Location
Cromwell Hospital, London SW5 0TU
Equal Opportunity Statement
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
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