Field Customer Experience Lead | Coach & On-Site Champion

Cadent in Ellesmere Port is seeking a Customer Experience Supervisor to lead a team of Customer Liaison Officers. In this leadership role, you will provide guidance and support to ensure that customers receive exceptional service throughout our works programmes.

Your responsibilities will include engaging directly with customers, managing escalations, and improving service delivery based on customer feedback. This role offers variety and the opportunity to make a real impact in the community.

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