Hotel Receptionist

Hotel Receptionist

Location: Rowhill Grange Hotel & Utopia Spa, Top Dartford Road, Wilington, Dartford, Kent, DA2 7QH

Work hours: 37.5 hours per week.

Salary: £24,784.76 per annum + monthly service charge payment.

The Role

A smart, friendly, well organised, guest service focused individual is needed to complete our professional Hotel Reception team. You must have a five‑star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

Key Responsibilities

• 5 days, 37.5 hours per week including weekend shifts
• Schedule varies: early shifts 7:30am–3:30pm weekdays, 8am–4pm weekends, and late shifts 2pm–10pm
• Welcoming arrival guests
• Guest check‑in and rooming
• Enquiry handling – both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily Activity Report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing ‘end of day’ procedures

Requirements

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly dispositionGenuine desire to serve our guests
• Organised and good attention to detail
• Accurate data entry and computer work

Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 bank holidays
• Free car parking
• Employee uniform
• Discounted hotel accommodation for you and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount on treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Staff recruitment scheme: Refer a friendAdditional benefits at 1, 3 and 5‑year anniversaries – birthday off paid, complimentary overnight stays, lunch/afternoon tea, and service related holiday

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