Overview
Fortnum & Mason is seeking an exceptional Sales Associate to join our renowned Wines & Spirits department. As part of this celebrated team, you’ll bring our extraordinary products to life through impeccable service, deep product passion, and a dedication to creating unforgettable experiences for every customer who walks through our doors.
Reporting to the Floor Manager, you will play a key role in ensuring our department excels day after day—maintaining beautifully presented displays, supporting stock levels, and contributing to the achievement of departmental KPIs through both individual brilliance and collaborative spirit.
This is a role for someone who thrives on engaging with customers, sharing product knowledge, and creating moments of genuine delight. If you’re confident, warm, and naturally engaging, you’ll feel right at home.
Responsibilities
- Maintain beautifully presented displays and support stock levels in the Wines & Spirits department.
- Contribute to the achievement of departmental KPIs through individual performance and collaboration.
- Engage with customers, share product knowledge, and create moments of genuine delight.
Qualifications
- Has a genuine passion for Wines & Spirits, and loves sharing that passion with others.
- Brings previous experience in a related retail or hospitality role.
- Holds a foundational knowledge of wines and/or spirits—through experience, study, or personal interest.
- Is eager to deepen their expertise and learn our product range inside-out.
- Flexible and able to work 37.5 hours across 5 days, including weekends, on a rotating rota.
Benefits
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days*
- Matched pension scheme and brilliant career development opportunities
- Annual staff party and incredible gifts after 5 years
*Subject to terms and conditions of employment
Inclusive Environment
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
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