Company: Bernicia Group
Location: Seaton
Job Description:
Customer Contact Advisor (Permanent)
Location: Ashington/DurhamHours: 25 hours per weekSalary: £17,550 per annumClosing Date: 5pm 28th May 2026.
About the Role
As a Customer Contact Advisor, you will mainly deal with repair requests and occasional general enquiries. Some calls may involve customers in difficult situations, requiring strong problem‑solving and customer service skills. You must be proficient in using various IT systems.
About You
We look for someone with excellent communication skills, a team‑focused approach, and experience in front‑line call handling. A passion for delivering great service is essential.
Benefits
- 28 days annual leave + bank holidays, pro‑rated for part‑time employees.
- Working from home opportunities, where applicable to your role, part‑week.
- Health cash plan membership, with over £1,000 cashback per year for items such as dental, optical, physio, and more. Dependent children up to age 21 (24 if in full‑time education) are covered.
- Discounts on gym memberships and major retailers, plus cash back.
- Generous pension scheme with life insurance of 3× salary.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under‑represented at Bernicia.
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Posted: June 1st, 2026