Need a spring in your step and a role where no two days feel the same? Join a friendly, fast‑paced Customer Hub team that values supporting people and enjoys Mondays. We’re looking for Customer Hub Advisors to support major UK public sector clients in a high‑performing, people‑focused environment. The role offers hybrid working – Thursdays & Fridays in our Newport office and the rest of the week remotely.
Responsibilities
- Handling inbound calls, emails and live chats to support candidates and keep processes running smoothly.
- Supporting candidates through application, vetting and onboarding stages.
- Rescheduling interviews and coordinating activity to keep stakeholders on track.
- Resolving queries efficiently and escalating more complex issues when needed.
- Maintaining accurate, audit‑ready records across systems.
- Supporting public sector clients while working closely with your team.
Qualifications
- Experience working in a contact centre environment.
- Strong organisational skills with excellent attention to detail.
- The ability to manage multiple tasks in a fast‑paced setting.
- A flexible, positive approach to work and change.
- Confidence using systems and handling customer queries.
Employment Type: Full‑time, Fixed Term Contract (12 months).
Location: Hybrid – Newport, 2 days per week (Thursdays and Fridays).
Security Clearance Level: SC.
Internal Recruiter: Kayleigh.
Salary: £25,375 per annum.
Benefits: 25 days annual leave with the option to buy extra days, health cash plan, 4 x death in service life assurance, pension, 3 days paid volunteering, 5 days paid carers leave.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
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