The Dispatch Operative plays a critical role in ensuring that all products leaving Turnstyle Designs meet our exacting quality standards. As our products are handmade with “live finishes,” each item requires careful final inspection to ensure consistency and visual harmony when matched with like-for-like items.
This role combines quality control, packing, and dispatch coordination in a fast-paced environment. The successful candidate will work in a structured and process-driven way, following standard operating procedures (SOPs), while collaborating closely with team leaders and colleagues to ensure accurate and timely order fulfilment.
Key Responsibilities
- Conduct final inspection of finished parts, ensuring colour, finish, and overall quality meet company standards, particularly when matching items within the same order
- Pick parts from stock with a high level of accuracy and attention to detail
- Pack products using sustainable materials, ensuring protection and presentation meet brand expectations
- Select and adapt packaging solutions based on customer requirements, including modifying materials for non-standard or bespoke product sizes
- Prepare shipments, including printing and applying courier labels (e.g. FedEx)
- Use computer system to track orders and update job status
- Follow all standard operating procedures (SOPs) and maintain a structured, methodical approach to tasks
- Work closely with the Dispatch Team Leader and colleagues to prioritise workload and meet deadlines
- Maintain a clean, organised, and efficient workspace in line with 5S principles, ensuring high standards of housekeeping and workflow efficiency
- Operate effectively in a high-paced dispatch environment, ensuring deadlines are consistently met without compromising quality
Additional Responsibilities
- Support continuous improvement initiatives within the dispatch function
- Assist with stock checks and inventory accuracy
- Provide cover for colleagues during busy periods or absences
- Communicate effectively with internal teams including production and sales
- Escalate any quality or dispatch issues promptly
- Take part in training and ongoing development
- Follow all health & safety policies and procedures
Specific Skills / Experience
- Experience in a dispatch, warehouse, or manufacturing environment (preferred)
- Exceptional attention to detail, especially in visual inspection
- Ability to identify variations in finish and colour
- Strong organisational skills and ability to work under pressure
- A team player with good communication skills
- Practical problem-solver
In this role, you are expected to actively support these efforts by contributing to sustainability goals, community initiatives, and everyday practices that reduce environmental impact.
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