Overview
Do you want to make a real difference in your community? As a Community Support & Guidance Volunteer, you’ll be there when local people need a helping hand – listening, guiding, and helping them find the right support so they can take back control of their lives.
No two days will be the same! As part of our Information, Advice & Guidance service, you might:
- Talk with clients in person or over the phone to understand their needs.
- Use our information systems to find the best support and solutions.
- Explain options clearly so clients can make informed decisions.
- Help with forms, benefit claims, and assessments.
- Keep accurate records of the support provided.
- Identify common issues to feed into our research and campaigning work.
Skills & Qualities
- Friendly, approachable, and non-judgemental.
- A good listener who can gather information with patience and empathy.
- Confident with reading, writing, and basic maths
- Comfortable using IT for online research, case recording, and virtual learning.
- Aligned with our values on equality, diversity, and inclusion.
When & Where?
We ask for a commitment of 7–14 hours per week for around 18 months, but we’ll work with you to find a schedule that fits.
We will invest in your development with training, mentoring, and real-life experience to build your confidence, skills, and future opportunities.
Travel expenses will be reimbursed for agreed trips to your local office or training sessions.
Training and Support Offered/Expenses
- Online training modules, virtual workshops, and video calls.
- Hands on experience through shadowing and practice in the office.
- Ongoing guidance and mentoring from experienced team members
We will invest in your development with training, mentoring, and real-life experience to build your confidence, skills, and future opportunities.
Travel expenses will be reimbursed for agreed trips to your local office or training sessions.
Benefits
- Satisfaction from making a positive difference in people’s lives.
- Skills in communication, problem-solving, and advice-giving.
- Experience that can support future career or personal development.
- Being part of a supportive and friendly volunteer team.
Accessibility and Transport Info
Hours: 7-14 hours Type: Advice & Guidance, Campaigning/Lobbying, Crisis Support
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