Night Concierge – Kensington (W8)

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people’s day‑to‑day lives? We’re looking for a proactive, customer‑focused Concierge to join our dynamic team in the heart of London. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: London – please ensure you live no more than a 60‑minute commute from the site.
• Annual Salary: £29,870
• Hours/Working Pattern: 7pm‑7am, 4 on 4 off

What You’ll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem‑Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns to the building manager as needed.
• Security: Conduct regular site walk‑arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents, ensuring smooth communication and pick‑up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You’ll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can‑do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off.
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well‑being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan

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