Citizen Hub – Digital Ally Volunteer

Purpose of the Role:

For many of our citizens, digital is still a barrier. You’ll help reduce it — patiently, practically, one form, one application, one account at a time.

Key Tasks:

• Support citizens with job applications, searches, and online forms.
• Help people set up and navigate emails, accounts, and digital services.
• Build digital confidence in a calm, non-judgmental way.
• Signpost to further digital skills support where it would help.

Skills & Qualities:

• Patient, encouraging, and able to explain things simply without jargon.
• Comfortable with standard browsers, email and online tools.
• No formal IT qualifications needed — just the ability to help someone feel capable.

Time Commitment:

Half a day per week (flexible).

Benefits:

• One of the highest-impact roles in the Hub.
• Directly address digital exclusion in your community.
• Develop coaching, communication and patience — skills that transfer everywhere.

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