Urgent Treatment Centre Out of Hours Driver

Urgent Treatment Centre Out of Hours Driver

Assist the Driver Team Leader/Lead Driver in executing the efficient and timely transportation of Urgent Treatment Centre (UTC) services, facilitating the transport of GPs to deliver patient care. This role supports operational teams through administrative functions.

Main Duties

• Maintain comprehensive knowledge of the fleet’s vehicles and operate any vehicle as needed.
• Assist in conducting vehicle checks during shifts to ensure the safety of GPs, yourself, and the public.
• Adhere to the driver’s rota and shift schedules in compliance with working time regulations.
• Provide support to colleagues to minimise lone working, prioritising personal and collective safety.
• Ensure the secure handling of drugs and clinical equipment during shift turnover, recording usage appropriately.
• Complete timesheets, vehicle log sheets, and logbooks, reporting any discrepancies to the Lead Driver.
• Assist in monitoring daily transport performance, reporting findings to the lead driver.
• Maintain the cleanliness, security, and routine maintenance of vehicles and equipment during shifts.
• Report and address any necessary repairs for vehicles and equipment, guaranteeing fitness for use.
• Support the induction and guidance of new employees to familiarise them with business operations and the geographical area.
• Participate in licence checks, driver assessments, and mandatory driver training.
• Foster positive communication among drivers, GPs, UTC colleagues, and external partners.
• Engage actively in team and departmental meetings.
• Support GPs where needed with chaperoning and any additional help or support.
• Undertake regular stock checks for drugs and other equipment.
• Operate all in‑car communications and patient management system equipment to support accurate record‑keeping.
• Plan the most efficient routes for and between home visits.
• Assist with basic administrative duties and use Microsoft Outlook to read/respond to emails.
• Direct calls to appropriate extensions, deal with telephone enquiries and record messages when required.
• Adopt professional attire suitable for a business environment.

Key Relationships

UTC GPs, UTC Department, UTC Management.

Job Summary

The post holder will be required to provide support to GPs by transporting them to and from patients for out‑of‑hour care.

Confidentiality

• In the course of seeking treatment, patients entrust us with sensitive information about their health and other matters. Staff must respect privacy and act appropriately.
• Post‑holders may access confidential information related to patients, carers, practice staff, and other healthcare workers, and must treat all such information as strictly confidential.
• Information may only be divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• Assist in promoting and maintaining personal, others’ health, safety, and security as defined in the practice Health & Safety Policy.
• Use personal security systems within the workplace according to practice guidelines.
• Identify risks involved in work activities and manage them effectively.
• Use appropriate infection control procedures, maintaining tidy and safe work areas free from hazards.

Equality & Diversity

• Act in ways that recognise and respect the rights of patients, carers, and colleagues.
• Behave in a manner that is welcoming, non‑judgmental, and respects individual circumstances, feelings, priorities, and rights.
• Ensure practices align with current legislation and practice policies.

Personal/Professional Development

• Work towards GP Assistant Certification.
• Attend annual individual performance reviews and maintain a record of personal and professional development.
• Take responsibility for personal development, learning, and performance, demonstrating skills and activities to others in similar roles.
• Attend relevant annual updates and inform the lead GP of any concerns regarding the GP assistant role and required development.
• Be aware of own professional boundaries and know what to do when these are reached.

Quality

• Maintain quality within the practice and work to practice protocols.
• Contribute to team effectiveness by reflecting on own and team activities and suggesting improvements.
• Work effectively with individuals in other agencies to meet patient needs.
• Effectively manage own time, workload, and resources.

Communication

• Communicate effectively with team members, patients, carers, and outside agencies.
• Be familiar with all communication mediums such as email, tasks, telephone, etc.
• Respond to alternative communication needs where appropriate.
• Communicate clearly with the lead GP.

Contribution to the Implementation of Services

• Apply practice policies, standards, and guidance.
• Discuss with team members how policies, standards, and guidelines affect own work.
• Participate in audits where appropriate.

Person Specification

Education and Qualifications

• No formal qualifications are required.

Knowledge, Training and Experience

• Must be over 25 years of age.
• Valid Full UK driving licence with a clean driving record. Provide licence annually for DVLA check.
• Computer literate with knowledge of Microsoft Office (Word, Excel, Outlook).
• Previous experience of working in a team.
• Previous experience of fleet maintenance.
• Will work towards GP Assistant Certification.

Communication Skills

• Good verbal and written skills.
• Ability to communicate effectively with a wide range of stakeholders.

Personal Skills

• Ability to work as part of a team and on own initiative.
• Professional approach to colleagues and at work.
• Ability to maintain confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service (formerly CRB) check will be sought to check for any previous criminal convictions.

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