Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.
We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group.
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- /€/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off the Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy—support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job
Manage Guests’ reservations, ensuring that their needs and wants are met to the highest standard. Give details of hotel facilities and pricing information. Upsell other areas of the hotel or other properties in the group. Ensure expectations are set correctly in advance of the guest’s stay.
Qualifications
Excellent customer service skills. Ability to work independently and take initiative. Outstanding communication skills. Capability to remain calm and perform well under pressure. Experience in a 3/4-star hotel is desired but not essential.
About the Hotel
Clayton Hotel Cardiff is a 4‑star hotel located in the heart of Cardiff city at the bottom of St.Mary’s Street. Location is everything at Clayton Hotel Cardiff, with the train and bus stations only a stone’s throw away and the city’s famous Principality Stadium only a short walk. Clayton Hotel is Cardiff’s largest hotel boasting 216 bedrooms, 7 modern meeting and conference rooms all with natural daylight and À la carte restaurant and bar, all with beautiful panoramic views of the capital city.
About Dalata Hotel Group
Dalata Hotel Group brings the heart of hospitality to every hotel it owns and operates. It sees its growth and expansion plans as a way of spreading its unique way of caring for guests further around the world, bringing better experiences to more people. It currently has 55 hotels in Ireland, the UK, Germany & the Netherlands and continues to expand in key UK cities, Dublin and Continental Europe.
Ours is a culture of integrity, fairness, and inclusion where you can flourish and have the opportunity to develop your talents, be recognised and rewarded, and pursue a fulfilling career. We strive for success, are enthusiastic about what we do, and take responsibility for doing things right.
Development & Inclusion
Helping people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to take the next step in their careers.
Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. If you require any accommodations with this application process, please highlight your needs.
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