At Parcel Pending by Quadient, we’re revolutionizing the way parcels are delivered and received. As a global leader in smart locker solutions, we empower businesses and communities to manage deliveries and returns with unparalleled convenience, security, and efficiency. Our innovative technology supports a vast network of nearly 18,000 locker locations worldwide, processing over 75 million packages annually. Joining our team means becoming part of a forward-thinking company that’s committed to sustainability and operational excellence. We pride ourselves on fostering a collaborative environment where diverse talents unite to drive meaningful change in last‑mile delivery solutions.
Job Description
Quadient is seeking to hire a Field Support Operator to support the maintenance and servicing of our rapidly growing Parcel Pending smart locker network. This is a field-based role involving daily travel to locker sites across the Bristol area.
This is a hands‑on role suited to a practical, self‑motivated individual comfortable working independently in a customer‑facing environment.
Opportunity is a remote field role based in our Bristol patch.
Your role in our future:
- Visit assigned parcel locker locations daily—typically 12 to 15 sites per day—on both scheduled routes and ad hoc service requests
- Replace consumables such as thermal printer rolls to ensure continuous locker operation.
- Conduct routine operational checks and cleanliness audits to maintain site standards.
- Identify and report technical faults, physical damage, or vandalism using our mobile ServiceMax system.
- Replace or apply vinyl decals and signage as needed to maintain brand standards.
- Perform minor repairs and adjustments to locker components (e.g., replacing printer components, aligning doors). (Training provided.)
- Maintain clear and accurate records of each site visit, task completion, and stock usage via a mobile ServiceMax app.
- Ensure each locker site is left clean, tidy, and fully operational after servicing.
- Represent Quadient in a professional and courteous manner when interacting with hosts, partners, or members of the public.
- Willingness to travel extensively within your assigned region
- Flexibility to travel outside your normal region on occasion and stay overnight if required.
Qualifications
Your profile
- Full UK driving licence is essential.
- Able to work independently and manage time effectively while following route schedules.
- Strong attention to detail and pride in maintaining high site standards.
- Comfortable using smartphones or tablets to log work and follow workflows.
- Physically fit – capable of lifting up to 20kg, working outdoors in various weather conditions, and using step ladders when required.
- Reliable, punctual, and self‑motivated with a proactive approach to problem‑solving.
- Previous field‑based work such as parcel locker servicing, vending machine maintenance, courier/delivery driving, or facilities maintenance.
- Basic DIY or mechanical skills, including comfort using hand tools, light power tools, or performing simple installations.
Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
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