If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team – someone will be in touch to discuss progress of your application.
Job Title: Client Experience Team Associate
Salary: £26,701 per annum
Location: DWR Veterinary Specialists
Job Type: Full-time, Permanent
Hours: 40 Hours per week Monday to Sunday
Shifts: Shift pattern between the hours of 8am-7pm Mon-Fri and weekends, 9am-5pm
We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Main Responsibilities
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our veterinary staff about appointments, clients and patients
- Explaining to our clients the status of their accounts, taking payments and issuing invoices, discussing insurance queries
- Arranging routine and emergency appointments from our referring veterinarians in primary care practice
- Fielding phone and electronic enquiries from clients, referring veterinarians and colleagues
- Collaborating closely with our Case Management Team regarding client accounts
- Maintaining patient clinical records using our practice management software system
Benefits
- 5 weeks holiday + bank holidays + birthday leave
- Free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including employee assistance program, eyecare voucher scheme, free annual flu jab, cycle to work scheme, recruitment referral reward scheme
All applications with the relevant skills and qualifications will be carefully considered.
#J-18808-Ljbffr…