IWM North is the fifth branch of Imperial War Museums and the first outside the South East of England. Designed by internationally-renowned architect Daniel Libeskind, the building’s iconic structure was inspired by the idea of a world shattered by conflict. From 1914 to the present day every object on display at IWM North tells a remarkable personal story. Highlights of a visit include a number of changing special exhibitions each year and the unique 360° audio-visual experience of the Big Picture. IWM North attracts over 350,000 visitors each year. The branch does not charge an admission entry fee but does host a number of special exhibitions each year. As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.
Key duties
You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM – using your knowledge, skills, talent and potential to the best of your ability.
You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand and operational standards.
You will be expected to work across departments effectively, working with individuals, partners and where appropriate volunteers.
To identify and implement learning and development needs for both yourself and your team, including volunteers, if appropriate.
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
Due to the seven day nature of our operations, this role requires regular weekend working.
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