The Role
A Stylist at Mejuri is more than a salesperson—it’s a pivotal role in delivering an exceptional, personalized shopping experience that embodies our commitment to redefining luxury. As a trusted advisor to every customer, the Retail Stylist bridges the gap between beautiful jewelry and meaningful moments, ensuring every interaction reflects Mejuri’s core values and dedication to excellence.
Customer
- STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, SPH, NPS (85%<)
Operations
- Order Fulfillment: Participate as needed in the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
- Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
- Systems & Technology: Experience using or possesses the ability to learn to use point-of-sale systems and other retail technology.
- Shrink: Supports in mitigating internal, external and administrative loss of product.
- Escalations: Participate in identifying and escalating opportunities, gaps, risks and roadblocks to store leadership.
- Merchandising: Support in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality are upheld.
- Fixtures & Maintenance: Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
- Escalations: Flag, identify and action any inefficiencies.
People
- Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
- Employee Relations: Adhere to our policies compliance practices.
What you’ll bring to the team
- An ability to connect with all of our customers in an authentic and warm way that makes them feel comfortable and keeps them coming back.
- Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team.
- An ability to learn and retain relevant product knowledge to suggest and style for our customers.
- Is able to think critically and bring solutions in the moment to deliver on customer and business needs effectively.
- An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT.
- Ability to pay attention to customer feedback, trends and share insights with management.
- Great attention to detail, and a highly organized working style and strong sense of initiative.
- Ability to work on the sales floor for extended periods of time.
- History of successfully participating in and contributing to a positive team working environment.
Benefits at Mejuri
- Monthly retail bonus program.
- Regular feedback via performance reviews.
- A robust in-house retail learning program.
Base pay range: £12-13 per hour based on a candidate’s experience and qualifications.
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
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