IT Operations Apprentice

Responsibilities

• Supporting and assisting in the maintenance and continuation of day‑to‑day responsibilities of the IT Operations Team, following guidance from senior staff.
• Supporting and maintaining various aspects of technical operations to ensure the smooth functioning of internal systems and infrastructure.
• Assisting day‑to‑day tasks related to security, hardware maintenance, software support, and internal and external support services.
• Collaborating with other teams and team members to address technical issues and support business operations, while dedicating time to work‑based learning and apprenticeship qualifications.
• Working under the guidance of the Technology Operations Manager EMEA.
• Providing support for internal and external users, responding to enquiries and resolving technical issues.
• Providing technical support and assistance on internal infrastructure, hardware, and software.
• Collaborating with colleagues to resolve SOC‑generated alerts.
• Assisting in the configuration, development life‑cycle, and maintenance of approved internal software.
• Troubleshooting and helping avoid downtime on the internal network and internal website.
• Documenting IT processes, procedures, and troubleshooting guides to maintain an efficient team and an organised company.
• Participating in projects by contributing to the planning, testing, and implementation phases.
• Staying up‑to‑date on the latest cyber security and information technology news and trends to enhance technical capability.

Qualifications

• Basic understanding of computer systems, networks and cyber security concepts.
• Familiarity with operating systems such as Windows and Linux.
• Awareness of common cyber security threats (e.g., phishing, malware, ransomware).
• Ability to troubleshoot and resolve basic IT issues.
• Basic proficiency in using Microsoft Suite and IT management tools.
• Clear communication, both written and verbal.
• Attention to detail.

Preferred Experience

• Additional certifications in IT (e.g., CompTIA IT Fundamentals, BCS Level 3 Certificate in IT).
• Evidence of self‑study, such as completion of online courses through platforms like Coursera, Udemy, or Cyber Discovery.
• Understanding of basic networking principles (e.g., IP addressing, DNS, firewalls).
• Exposure to ethical hacking tools or cyber security software (e.g., Wireshark, Metasploit).
• Knowledge of cloud platforms (e.g., AWS, Azure, Okta, Salesforce).

Education & Eligibility

• 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship if it is in a similar subject.

Benefits

• £2,000 bonus scheme.
• 24 days holidays rising to 29 with each year of service.
• Additional day off for your birthday.
• Healthcare – cash plan through Paycare and employee perks/discounts.
• Employee assistance program.
• Auto‑enrolment pension scheme.
• Long service awards.
• Employee referral scheme.
• Coffee shop, canteen and gym on site.
• Free parking onsite.

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