Overview
£13.70 per hour | Full-Time | 6:30am to 6:30pm.
Shift pattern: 2 days on, 2 days off and 3 days on – week 1; 2 days off, 2 days on and 3 days off – week 2.
Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Co-Ordinator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours.
This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You’ll work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.
Responsibilities
- Managing incoming calls, prioritising and responding in line with company procedures and industry requirements
- Accurately recording incidents and events using company systems and reporting tools
- Conducting employee welfare calls and resolving dropped shifts or absence cover
- Monitoring CCTV and reporting anything out of the ordinary
- Liaising with mobile response units to ensure effective incident handling
What We’re Looking For (Qualifications)
- A genuine passion for delivering excellent customer service
- Strong problem-solving skills with the ability to multitask and prioritise effectively
- Clear, confident communication skills (both written and verbal)
- A polite, professional telephone manner
- Strong IT and administrative skills with excellent attention to detail
- Professional and confident working independently
What We Offer (Benefits)
- Competitive pay of £13.70 per hour
- Full training on all systems and procedures
- 28 days holiday (pro rata for part-time roles)
- Company contributory pension scheme
- Full uniform provided
- A supportive and inclusive working environment
We are committed to creating a workplace where everyone can thrive. We value diversity and ensure all employment decisions are based on skills, experience, and potential, free from discrimination or harassment.
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