Salary: £28,500 to £30,000
Location: Peterborough
Job Type: Full-time
Customer Service Advisor Job Description
Are you a customer-focused professional looking for a new challenge in a friendly and supportive environment? Join our team at Apex Tyres in Peterborough and become part of our ever-growing family‑run businesses.
Hours: 8:30am until 5:30pm Monday to Friday plus Saturday mornings (one Saturday off a month)
What You’ll Do
As a Customer Service Advisor, you’ll be the welcoming face of our garage reception, assisting the branch manager with:
Customer Service
- Greet customers professionally and courteously on arrival
- Handle customer enquiries face‑to‑face and over the telephone
- Provide clear information regarding services, repairs, pricing, and timescales
Calls & Administration
- Answer incoming calls and make outgoing calls to customers
- Book vehicles in for servicing, repairs, and inspections
- Update customer records accurately
- Take messages and pass information to relevant staff
Pricing & Sales
- Prepare and explain quotes for vehicle repairs and services
- Upsell relevant products or services where appropriate
- Take payments and issue invoices or receipts
Previous automotive experience is beneficial but not essential – we value a positive attitude and willingness to learn.
What We’re Looking For
- A genuine passion for delivering outstanding customer service
- Strong organisational skills and attention to detail
- Excellent communication, both in-person and by phone
- The ability to remain calm, friendly, and helpful under pressure
Why Join Us?
Benefits Include
Benefits Include
- No working Sundays or Bank Holidays
- Private healthcare allowance
- Death in Service Benefit
- Workplace pension
- Loyalty bonus scheme
- In‑house management training & career development opportunities
- Generous staff discounts across all branches
- Bike to work scheme
- Free on‑site parking
About Apex Tyres And Eden Tyres & Servicing
Eden Tyres & Servicing is a multi‑award‑winning automotive company and a trusted name in the East Midlands since 1981. With 27 branches and new locations opening every year, we’re known for our modern facilities, cutting‑edge workshop technology, and our supportive, family‑run business environment.
With a 4.9/5 Trustpilot rating from over 10,000 reviews, we pride ourselves on delivering exceptional service to our customers.
Our team benefits from a wide range of perks, including healthcare packages, ongoing training, and fantastic opportunities for career progression.
Join our team and be part of a company that truly values its people and rewards hard work.
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