Customer Service Representative (6 Month FTC)
Location: Reigate – Hybrid (min 50% office, remainder at home)
Contract: Fixed Term Contract
Hours: Full time 35 hours
Overview
We are looking for a Customer Service Representative to join our customer contact team on a 6 month FTC. Our representatives act as the first point of contact for our UK Retail and Life Time Mortgage customers, ensuring they receive the support they need with minimal effort and feel cared for while achieving great outcomes when they call us.
Responsibilities
- Answer queries from customers across our product range and provide great outcomes using a customer‑centric approach to call taking.
- Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries, GP surgeries) to ensure customers receive their income or mortgage funds in a timely manner.
- Produce quotes and/or re‑quotes over the telephone.
- Perform relevant administrative tasks and data entry in accordance with procedure, standards and industry regulation.
- Liaise between departments and with internal & external customers to ensure accurate queries and a best‑possible customer experience.
Qualifications
- Previous experience in a telephony customer services function.
- Educated to GCSE level (or equivalent) with passes in English and Maths (grade C or above).
- Ability to explain complex information in plain, simple English and adapt language for different audiences.
- Passion for delivering great customer service and willingness to go the extra mile to ensure customer satisfaction.
- Experience with Microsoft Office (Outlook, Word, Excel).
Benefits
- Competitive salary, pension scheme and life assurance.
- Generous and highly achievable bonus scheme – paid annually based on individual and company performance.
- Opportunity to progress your career in‑role with salary increases aligned to growth and skill development.
- Learning and development opportunities, including access to LinkedIn Learning.
- 25 days annual leave plus an additional day on us for your birthday.
- Private medical cover and income protection.
- Free access to the Headspace app, 24/7 employee assistance helpline and trained physical & mental health first aiders (on‑site).
- A variety of employee‑funded benefits available via our online portal and several purchase options for you and your loved ones.
DEIB Statement
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee networks and events, championing issues including intergenerational working, social mobility and neurodiversity.
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