Stratospherec Limited provided pay range
This range is provided by Stratospherec Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Customer Service / Technical Support role – Tech Company in Guildford – Up to £28k
My client is a leading e-commerce company for Electronics repair and retail.
Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries.
You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression.
As a Customer Service / Technical Support member, you will be tasked with the below responsibilities:
- Answering the helpdesk phone line & helpdesk ticketing system
- Answering general queries
- Investigating issues and resolving them where possible
- Ensuring that all queries are responded to within timeframes
- Logging bugs and communicating them to the development team for resolution
- Basic account management, such as the registration/cancellation of software licenses, assistance with adjusting settings, and educating clients
- Working with third-party partners to resolve issues
This role will consider people with a customer service background in customer service or an interest in IT.
The role is being offered on a full-time basis and requires on-site attendance.
Seniority Level
- Entry level
Employment type
- Full-time
Job function
- Customer Service and Information Technology
Industries
- Technology, Information and Media
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