APPLY Job Description
- Salary: £14.00 – £15.50 per hour
- Type: Full Time
- Region: UK – Yorkshire & Humberside
- Town/City: Sheffield, South Yorkshire
- Posted: 21/05/2026
- Reference: JW-CLO-6_1779376090
Customer Liaison Officer
Location: Sheffield
Contract: Temporary initially 6 months, with a view to extend. Hours: Monday-Friday, 8:00am-4:30pm. Rate: £14 – £15.50 per hour dependent on experience.
Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner?
We are working with a leading contractor who works on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Sheffield.
Responsibilities
- Be the first point of contact for residents during scheduled works
- Make sure that residents are informed and happy with all updates
- Respond to complaints and issues that arise
- Keep detailed reports of resident feedback
- Attend site visits with the site manager and conduct progress surveys when required
Qualifications
- Have excellent face‑to‑face and telephone communication skills
- Have experience within social housing, and ideally construction/repairs teams
- Have a full clean driving licence
- Have a clean criminal record for DBS checks
If you’re an experienced Customer Liaison Officer looking for an opportunity with long-term potential, we’d love to hear from you. Please apply with your up-to-date CV or call Jess on 01618869670.
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