Customer Service Assistant – Admin

Overview

We’re looking for Customer Service Assistants to join our friendly and supportive Customer Service team at Beacon. You’ll be the first point of contact for our residents and customers, working collaboratively with colleagues across Housing services to resolve queries at the first opportunity and provide a consistent, high‑quality service.

Responsibilities

• Serve as the primary point of contact for residents and customers.
• Collaborate with Housing services staff to resolve enquiries promptly.
• Ensure consistent, high‑quality service delivery at every interaction.

Qualifications

• Customer‑focused with strong organisational skills.
• Comfortable working in a fast‑paced environment.
• Confident using digital systems and handling a range of enquiries sensitively.
• Motivated to continuously improve the way services are delivered.

Benefits & Working Conditions

• Based at the Swansea Head Office with hybrid working arrangements.
• Supportive culture and flexible working patterns.
• Opportunity to be part of an organisation committed to creating better places for people and the planet.
• Multiple fixed‑term contracts available (up to 6 months).

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