Technology Help Desk Technician

Technology Help Desk Technician

240-day position. Salary: $30,453 base salary (based on verified full-time experience and education). Location: District Office – Technology Department. FLSA Status: Non-Exempt.

Required Qualifications

• High School diploma or equivalent required.
• Customer friendly attitude, service oriented.
• Good self-management and problem solving skills.
• Working knowledge of computer operation and experience with Windows, Mac OS and iOS.
• Experience related to providing technical support for end users.
• Excellent attendance record.
• Ability to follow directions accurately.
• Strong personal accountability skills.
• A negative TB test result must be on file prior to starting work.

Job Goal

To provide support for laptops and tablets for students and staff at school level.

Performance Responsibilities

• Provide technical assistance and support for incoming queries and issues related to student issued computers and tablets.
• Respond to queries either in person, via email or over the phone.
• Ask questions to determine nature of problem.
• Walk those seeking help through problem-solving process.
• Follow up with students or staff to ensure issue has been resolved.
• Run reports to determine issues that continue to occur.
• Provide Level 1 support for students/staff; elevate to Level 2 (Network Administrators) if needed.
• Monitor work order system, currently Solar Winds, for tickets entered by students in assigned school.
• Maintain summary of work completed in the work order system.
• Manage repair process for any equipment that must be returned to a vendor including assurance of proper documentation and communication with student.
• Communicate with school personnel.
• Maintain comprehensive inventory list of assigned resources.
• Perform other duties as assigned.

Reporting

Responsible To: Executive Director of Technology.

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