Operational Mentor
Contract type: Permanent full time 36.25 hours per week.
Salary: From £30,387 per annum depending on experience.
Grade: 6.
Reporting Office: Manchester, Trafford.
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required.
Working Pattern: 8 to 4pm.
Closing Date: 11th May 2026 at 11pm.
Benefits
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- and many more
Key responsibilities
- Lead the local team on site, mentoring volunteers and new staff members with a diverse background.
- Coach staff with complex behaviours, building their technical, behavioural and life skill capacity through role modelling and coaching.
- Support behaviour modification while training Grounds Maintenance competencies into Operatives and delivering services to customers.
- Perform quality control and ensure the team meets SLA to prevent service failure.
- Ensure customer standards are delivered, time on site is recorded and customers experience of our service is positive.
- Actively learn from customer feedback to improve service delivery.
What you’ll bring
- Good understanding of relevant health and safety regulations in an Estates environment.
- Relevant Grounds Maintenance experience.
- Knowledge of recording the use of vibration (HAV) when using machines.
- Excellent customer service and communication skills.
- Experience of using equipment to maintain green spaces.
- Positive can-do attitude.
- Flexible approach to working hours, particularly in the summertime.
- Full, clean driving licence and ideally hold a PA01 and PA06 pesticide licence.
- Knowledge of COSHH law and experience of using mobile devices such as a tablet.
Disclosures and adjustments
For this post, a successful candidate will need to apply for or be in possession of an Enhanced plus Adult workforce Disclosure Barring Service certificate (DBS) to enable them to work within the team.
If you require any reasonable adjustments at any stage during this process, including at application stage, please email lqcareers@lqgroup.org.uk.
About Us
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
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