Telephone Researcher

Help improve police services by gathering vital feedback.

This is a part‑time, evening role: Monday, Tuesday, Wednesday, Thursday – 18:00‑21:00 with some flexibility required or available. For part‑time hours the salary is calculated on a pro‑rata basis based on the number of hours for the vacancy.

As a Telephone Researcher at Leicestershire Police, you will call members of the public who have had contact with the police to get their feedback and record accurate data in this vital role to improve service delivery.

Responsibilities

• Call members of the public who have had contact with the police to obtain feedback and record accurate data.
• Use a structured questionnaire to guide interviews.
• Achieve at least three interviews per hour.
• Provide support by pointing respondents toward resources or updating them on case information where appropriate.

Qualifications

• Must be at least 18 years old.

Benefits

We offer a range of rewards and benefits available to all employees.

Equal Opportunity

We value diversity and inclusion and encourage applications from under‑represented and neuro‑diverse backgrounds.

Closing Date

Vacancy closes on Sunday 14th June at 23:55.

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