Support Worker
We have an exciting opportunity for a Support Worker to play a vital role in providing support at First Base Day Centre.
Position Details
- Position: Support Worker (Internal job title: Case Worker)
- Location: Brighton
- Salary: £28,608 per annum, pro rata
- Hours: 37 hours per week (Monday – Friday)
- Contract: Permanent
- Closing Date: Tuesday 21 April 2026 at 23:59
- Interview Date: Monday 27 April 2026
About
As a Support Worker you will be working for a people‑led organisation whose mission and values are to inspire change across Sussex.
About First Base
First Base is a Day Centre in Brighton which provides an essential frontline service to people experiencing homelessness. We provide a range of services for clients, including:
- Support to access accommodation
- Access to health and substance misuse services
- Managing benefit claims
- Support to access financial services
About the Role
As a Support Worker you will provide structured support to a caseload of clients experiencing homelessness, working collaboratively with a range of partners in health, homelessness, housing and social care. You will be skilled at forming supportive relationships with people from a wide range of backgrounds and work in a goal‑oriented manner, aiming to support clients into accommodation and bring about engagement and positive change in all areas of their lives. You will be confident working with clients who have experienced trauma, manage risk effectively, and de‑escalate conflict. You will maintain detailed notes and carry out needs and risk assessments. You will also be willing to carry out practical tasks, including cooking, laundry and reception duties, essential to the daily running of our service.
Key Responsibilities
- Hold a client caseload and provide ongoing support to clients of First Base.
- Carry out needs assessments, support plans, and risk assessments.
- Provide accurate and informed guidance around local housing policy and law, managing expectations as required.
- Work collaboratively with staff from other organisations to provide co‑ordinated support to clients, communicating clearly and effectively by email, phone, and in person.
- Maintain up‑to‑date and clearly written case work notes and administrative records using the client database system BThink.
- Work on a rota basis to cover the Duty Office, Reception Desk, and Food Service at First Base.
Person Specification
To be successful in the role of Support Worker you will need to have great communication skills and be committed to the values of BHT Sussex. Key skills and experience include:
- Experience working with people who are homeless or inadequately housed.
- Experience with people who have multiple and complex needs, and past experience of trauma.
- Experience of case work, client needs assessment, and support planning.
- Ability to relate to people at all levels – good interpersonal and communication skills.
- Ability to manage a busy workload and maintain personal resilience.
In return
In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.
Benefits
- 5.5% stakeholder pension scheme and life assurance scheme
- Medical cash plan with BHSF
- Access to BHT Sussex’s Learning & Development platform
- Free and confidential employee assistance helpline for both personal and work‑related concerns
- Cycle‑to‑work scheme
- Free new‑starter 28‑day Network Saver Brighton bus pass
- Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
- Opportunity to participate in well‑being and fundraising activities throughout the year
BHT Sussex is an equal opportunities employer, fully compliant with the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace and promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.
An Enhanced with Adults DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.
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