An exciting opportunity has arisen within the Breast Unit for a Cancer Support Worker to join our established team In Sutton. Vacancies within our team are rare- this is a unique opportunity to work in our dedicated friendly and supportive team whilst making a difference to patients and families.
Are you an experienced support worker looking to make a real impact in oncology? We look forward to hearing from you.
Main duties of the job
The post holder will form an integral part of the Breast Clinical Nurse Specialist (CNS) team in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout their cancer care and following treatment.
The post holder will work co‑coordinate and monitor the completion of Holistic needs assessment by patients and escalating concerns to the CNS.
The post holder will provide administration support to the CNS, triage phone calls, support with completing and sending of referrals, liaise with community teams, update and maintain databases.
Detailed job description and main responsibilities
- Triage telephone calls to the CNS team phone liaising directly with patients/carers, signposting working with defined protocols and guidelines and escalating as needed to CNS and clinical team. Documenting and communicating outcomes.
- Assist with completing patients and CNS staff with Holistic Needs Assessment (HNA) paperwork in clinics and elevate concerns to the Clinical Nurse Specialist (CNS) where appropriate. Signpost patients to services to help meet their needs identified from the HNA.
- Co‑coordinate and ensure that as patients end treatment/.
- Act as the patient advocate and facilitator in order to resolve issues that may be barriers to accessing the service.
- Coordinate referrals and ensure all relevant information is present as per policy and protocols.
- Actively participate in the provision of routine information and advice for patients and carers.
Education/Qualifications
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ Level 4 in Health or social care
- Care certificate or willingness to complete Medical Terminology course
Experience
- Experience in coordinating a patient workload
- Experience of multi‑professional working
- Experience in the use of data management
- Evidence of good communications skills
- Understanding of Cancer Support services across the UK.
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Awareness of the Urological cancer diagnostic pathways
Skills Abilities/knowledge
- Evidence of effective negotiating and influencing skills
EEO and diversity statement
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Flu vaccination expectation
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Legal compliance
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
#J-18808-Ljbffr…