Overview
Join to apply for the Hospitality Team Member Level 2 role at Inspire ATA
We are seeking candidates for a hospitality role with focus on safe handling, storage and communicating product contents, while delivering excellent customer service.
Responsibilities
- Know the business vision and values, products/services and business aim.
- Responsible approach to the preparation, sale and service in relation to safe handling, storage and communicating contents of products.
- Comply with legal requirements.
- Put people at ease in all matters.
- Understand the importance of meeting customer expectations.
Core skills to be developed
- Know the business vision and values, products/services and business aim.
- Responsible approach to the preparation, sale and service in relation to safe handling, storage and communicating contents of products.
- Handling payments.
- Comply with legal requirements.
- Minimise waste.
- Put people at ease in all matters.
- Understand the importance of meeting customer expectations.
Why choose Inspire ATA?
We work with high-quality training providers to deliver a wide range of training programmes through a blended learning approach that is tailored to each learner’s needs. Inspire ATA recruits and employs each apprentice on behalf of the “host” client, enabling us to offer additional support and a better experience for both apprentice and client. We can also offer flexi-job apprenticeships which means we are able to offer short term contracts and other non-standard employment models.
Knowledge, skills and behaviours
- Knowledge
- Skills
- Behaviours
- Recognise customer profiles and needs
- Understand the importance of meeting customer expectations
- Understand importance of receiving and dealing with customer feedback
- Know the business vision and values, products/services and business aim
- Understand use of technology to enhance customer service
- Communication methods
- Know how to influence a team
- Communication
- Customer service
- Use technology appropriately
- Handling payments
- Comply with legal requirements
- Minimise waste
- Put people at ease in all matters
- Responsible approach to the preparation, sale and service in relation to safe handling, storage and communicating contents of products
- Use appropriate opportunities to up-sell and promote products and services
- Actively seek opportunity to ‘wow’ customers
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Education
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